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Terms of Service

Last Updated: October 16, 2025

Welcome to PlayZone! These Terms of Service ("Terms") govern your access to and use of the PlayZone mobile application and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using our Services, you agree to:

  • Be bound by these Terms
  • Comply with all applicable laws and regulations
  • Be at least 18 years of age (or legal age in your jurisdiction)
  • Provide accurate and complete information

If you do not agree to these Terms, you may not use our Services.

2. Account Types and Registration

2.1 Account Types

PlayZone offers two types of accounts:

  • Sports Enthusiast (User): For individuals looking to join activities, book trainers, and shop equipment
  • Sports Trainer: For professionals offering training services

2.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Providing accurate and up-to-date information

2.3 Trainer Verification

Sports Trainers must:

  • Provide valid certifications and credentials
  • Undergo verification by PlayZone administrators
  • Maintain professional liability insurance (where required)
  • Comply with all applicable licensing requirements

3. Services Description

PlayZone provides a platform for:

  • Activity Discovery: Browse and join sports activities organized by other users
  • Trainer Booking: Find and book sessions with verified professional trainers
  • Marketplace: Buy and sell sports equipment and gear
  • Communication: Real-time chat with other users, trainers, and activity participants
  • Community: Connect with sports enthusiasts and build your network

4. User Conduct

4.1 Acceptable Use

You agree NOT to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Harass, abuse, or harm other users
  • Post false, misleading, or fraudulent content
  • Spam or send unsolicited communications
  • Distribute malware or viruses
  • Attempt to hack or disrupt our Services
  • Create fake accounts or impersonate others
  • Use bots or automated tools without permission

4.2 Content Standards

All content you post must:

  • Be accurate and truthful
  • Not contain illegal, obscene, or offensive material
  • Not violate others' privacy or rights
  • Not promote violence, discrimination, or hate speech
  • Comply with applicable laws and regulations

5. Payments and Fees

5.1 Pricing

  • Trainer rates are set by individual trainers
  • Marketplace prices are set by sellers
  • PlayZone charges a 10% platform fee on trainer bookings
  • All prices are displayed in USD (or local currency)

5.2 Payment Processing

  • Payments are processed securely through Stripe
  • You must provide valid payment information
  • You authorize us to charge your payment method
  • We do not store your full credit card information

5.3 Trainer Payments

For Sports Trainers:

  • Payments are processed through Stripe Connect
  • PlayZone retains a 10% platform fee
  • Payouts are made according to Stripe's schedule
  • You are responsible for reporting income and paying taxes

6. Cancellation and Refund Policy

6.1 Trainer Sessions

  • 24+ hours notice: Full refund
  • 12-24 hours notice: 50% refund
  • Less than 12 hours: No refund

6.2 Marketplace Orders

  • Refund policies are set by individual sellers
  • See our full Refund Policy for details

6.3 Activity Cancellations

  • Organizers may cancel activities with notice
  • Users can leave activities before the start time

7. Intellectual Property

7.1 PlayZone IP

All content, trademarks, logos, and intellectual property related to PlayZone are owned by PlayZone Inc. You may not:

  • Copy, modify, or distribute our content
  • Use our trademarks without permission
  • Reverse engineer our software
  • Create derivative works

7.2 User Content

You retain ownership of content you post, but you grant PlayZone:

  • A worldwide, non-exclusive license to use your content
  • Rights to display, distribute, and promote your content
  • Permission to modify content for technical compatibility

8. Third-Party Services

Our Services integrate with third-party providers:

  • Firebase (Google): Authentication, database, storage
  • Stripe: Payment processing
  • Maps providers: Location services

Use of third-party services is subject to their respective terms and policies.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

PlayZone provides Services "as is" and "as available." We do not guarantee:

  • Uninterrupted or error-free service
  • Accuracy of user-generated content
  • Security from unauthorized access
  • Compatibility with all devices

9.2 User Interactions

PlayZone is not responsible for:

  • Quality of trainer services
  • Safety of in-person meetings
  • Disputes between users
  • Quality of marketplace products
  • Accuracy of user profiles

9.3 Limitation of Liability

To the maximum extent permitted by law, PlayZone shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or goodwill
  • Personal injury or property damage
  • Damages exceeding the amount paid to PlayZone

10. Indemnification

You agree to indemnify and hold PlayZone harmless from claims arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your content or activities
  • Your interactions with other users

11. Termination

11.1 By You

You may terminate your account at any time by:

  • Deleting your account in the app settings
  • Contacting our support team

11.2 By PlayZone

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Harm other users
  • Violate applicable laws

11.3 Effect of Termination

Upon termination:

  • Your access to Services will cease
  • Your data may be deleted (see Privacy Policy)
  • Outstanding payments remain due
  • Certain provisions of these Terms survive

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

12.2 Arbitration

Any disputes shall be resolved through binding arbitration, except:

  • Small claims court actions
  • Intellectual property disputes
  • Injunctive relief requests

12.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions.

13. Changes to Terms

We may update these Terms by:

  • Posting updated Terms in the app
  • Sending you a notification
  • Updating the "Last Updated" date

Continued use of Services after changes constitutes acceptance.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and PlayZone.

14.2 Severability

If any provision is invalid, the remaining provisions remain in effect.

14.3 No Waiver

Failure to enforce any right does not constitute a waiver.

14.4 Assignment

You may not assign these Terms without our consent. We may assign without restriction.

15. Contact Information

For questions about these Terms, contact us:

  • Email: legal@playzone.com
  • Support: support@playzone.com
  • Address: PlayZone Inc., [Your Address]

By using PlayZone, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.