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Privacy Policy

Last Updated: October 16, 2025

Welcome to PlayZone. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Create a profile (user or trainer)
  • Book activities or trainer sessions
  • Make purchases in our marketplace
  • Communicate with other users
  • Contact our support team

This information may include:

  • Name and contact information (email, phone number)
  • Profile picture and bio
  • Payment information (processed securely through Stripe)
  • Location data (with your permission)
  • Activity preferences and interests
  • Chat messages and communications

1.2 Automatically Collected Information

When you use our app, we automatically collect certain information, including:

  • Device information (model, operating system, unique device identifiers)
  • Log data (IP address, browser type, pages visited)
  • Usage data (features used, time spent in app)
  • Location data (if you grant permission)
  • Push notification tokens

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and bookings
  • Send you push notifications about activities, bookings, and messages
  • Connect you with other users, trainers, and activities
  • Personalize your experience and provide recommendations
  • Respond to your comments, questions, and support requests
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

3. Information Sharing and Disclosure

3.1 With Other Users

Your profile information (name, picture, bio, ratings) is visible to other users when you:

  • Join activities
  • Book trainer sessions
  • List items in the marketplace
  • Send messages or participate in group chats

3.2 With Service Providers

We share information with third-party service providers who help us operate our services:

  • Firebase (Google): Authentication, database, storage, and push notifications
  • Stripe: Payment processing and payouts
  • Cloud hosting providers: Infrastructure and hosting

3.3 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or abuse
  • Protect user safety

4. Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Secure authentication with Firebase
  • PCI DSS compliant payment processing via Stripe
  • Regular security audits and updates
  • Access controls and authentication for our systems

5. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Objection: Object to certain processing of your data
  • Data Portability: Receive your data in a portable format
  • Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@playzone.com

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through:

  • Standard contractual clauses
  • Privacy Shield frameworks (where applicable)
  • Other appropriate safeguards

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy in the app
  • Sending you a push notification or email
  • Updating the "Last Updated" date

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@playzone.com
  • Support: support@playzone.com
  • Address: PlayZone Inc., [Your Address]

11. Cookie Policy

We use cookies and similar technologies to improve your experience. These include:

  • Essential cookies: Required for app functionality
  • Analytics cookies: Help us understand app usage
  • Preference cookies: Remember your settings

You can manage cookie preferences in your device settings.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to delete personal information
  • Right to non-discrimination for exercising your rights

Note: We do not sell your personal information to third parties.

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

Our legal basis for processing your data includes:

  • Performance of contract (providing services)
  • Legitimate interests (improving services, security)
  • Consent (where required)
  • Legal obligations

By using PlayZone, you acknowledge that you have read and understood this Privacy Policy.